Confirmation Booking/ IO
Terms & Conditions
VOYA Advertising — Avolta Group
Last updated: April 2026 — Version 1.0
These Terms & Conditions apply to all advertising campaigns booked with VOYA Advertising, a division of Dufry International AG ("VOYA Advertising", "we", "us"). By signing a Booking Confirmation (IO), the client ("Brand", "Agency", or "Client") agrees to the terms set out below.
1. Scope of Application
These Terms & Conditions govern the contractual relationship between VOYA Advertising and any brand, advertiser or agency (collectively "the Client") purchasing advertising solutions through VOYA Advertising.
Where an agency acts on behalf of a brand, the agency confirms it has full authority to enter into the agreement and remains jointly liable for all obligations under these terms.
2. Booking & Confirmation
2.1 A campaign is considered confirmed only upon receipt of a signed Booking Confirmation (IO) by both parties.
2.2 Verbal agreements, emails or draft documents do not constitute a binding commitment.
2.3 VOYA Advertising reserves the right to decline or cancel a booking at its discretion, in particular where content does not comply with applicable guidelines or regulations.
3. Campaign Materials & Specifications
3.1 The Client is responsible for delivering all creative assets in accordance with the technical specifications provided by VOYA Advertising at the time of booking.
3.2 Assets must be submitted by the agreed deadline. Late delivery may result in delayed campaign activation or forfeiture of booked placements without right to refund.
3.3 VOYA Advertising reserves the right to reject materials that do not meet technical requirements, contain misleading content, or conflict with applicable laws and airport regulations.
3.4 The Client warrants that all submitted materials are original, legally cleared, and do not infringe upon any third-party intellectual property rights.
4. Pricing & Payment
4.1 All prices are stated in the Booking Confirmation and are based on VOYA Advertising's official rate cards at the time of booking.
4.2 Invoices are issued by Dufry International AG, Brunngässlein 12, 4010 Basel, Switzerland (VAT: CHE-116.326.583 MWST).
4.3 Payment is due within the terms specified in the Booking Confirmation. In the absence of specific terms, standard payment terms apply as per the signed agreement.
4.4 VAT and any applicable local taxes will be applied in accordance with the regulations of the relevant jurisdiction.
4.5 Late payments may be subject to interest charges in accordance with applicable Swiss law.
5. Cancellation & Modifications
5.1 Cancellations must be submitted in writing to the VOYA Advertising contact named in the Booking Confirmation.
5.2 The following cancellation fees apply unless otherwise agreed in writing:
Notice period before campaign start -> Cancellation fee
More than 30 days -> 25% of net booking value
15–30 days -> 50% of net booking value
Less than 15 days -> 100% of net booking value
5.3 Campaign modifications (dates, formats, placements) are subject to availability and must be requested in writing. VOYA Advertising will confirm feasibility within 5 business days.
6. Campaign Delivery & Reporting
6.1 VOYA Advertising will make reasonable efforts to deliver the campaign as confirmed in the IO.
6.2 In the event of under-delivery due to reasons within VOYA Advertising's control, a make-good solution (extended campaign, credit note or equivalent) will be proposed.
6.3 Performance metrics and reporting will be provided as specified in the Booking Confirmation. Reach and audience figures are estimates based on available data and do not constitute a guaranteed delivery.
7. Liability
7.1 VOYA Advertising's liability is limited to the net value of the affected campaign.
7.2 VOYA Advertising is not liable for indirect, consequential or reputational damages arising from campaign execution.
7.3 VOYA Advertising is not responsible for force majeure events, including but not limited to airport closures, technical outages beyond its control, or regulatory restrictions.
8. Data & Confidentiality
8.1 Both parties agree to treat all commercial terms, pricing and campaign details as confidential and not to disclose them to third parties without prior written consent.
8.2 Any personal data processed in connection with the campaign will be handled in accordance with applicable data protection regulations, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) where applicable.
9. Intellectual Property
9.1 The Client retains ownership of all creative assets submitted for the campaign.
9.2 By submitting materials, the Client grants VOYA Advertising a non-exclusive, royalty-free licence to reproduce and display the materials solely for the purpose of delivering the booked campaign.
9.3 VOYA Advertising retains ownership of all proprietary tools, data, methodologies and audience insights used in campaign planning and reporting.
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by Swiss law. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Basel, Switzerland.
11. Amendments
VOYA Advertising reserves the right to update these Terms & Conditions at any time. The version in force at the time of the signed Booking Confirmation applies to that campaign.
VOYA Advertising is a division of Dufry International AG · Brunngässlein 12 · 4010 Basel · SwitzerlandFor commercial enquiries: global.advertising@avolta.net